Blog: Tips for Referral & Ecommerce marketing

The psychology of referral - key drivers to consider for your advocacy programme

We recently published some blog posts looking at the psychology of referral. They proved so popular that we have pulled them together into an exclusive download: The Guide to the Psychology of Referral.

Black Friday plus Referrals = more than a one day sales boost

The summer sun is a distant memory, the children are back at school and christmas puddings are already appearing in the shops. It can only mean one thing….we are hurtling towards the crazy shopping period of Black Friday.

Moments of Truth

A little disclaimer before you read this post: I am a market-research-aholic and lately I have been indulging myself with a number of different studies around the psychology of referral.  

The research has been for Mention Me clients - getting real customer feedback has proved invaluable for us.  We use the insights to accelerate the performance of newly launched refer-a-friend programmes and to inform test plans to further improve conversion using our AB testing by cohort capabilities.  

Nudging Your Way to Success; Part 3 in our Psychology of Referral Series

Small nuances in language, tone and design have the power to drive big changes in human behaviour. 

Cialdini’s 6 Weapons of Influence; Part 2 in our Psychology of referral series

What compels us to act?  What influences people to take a course of action?

In my first post in this series, I explored the concepts of social capital and social risk; describing the feelings of confidence and commitment that a good referral offer needs to generate.

 That post outlined the end-result; this one will dive into the specifics of how to achieve it.


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